Terms of Service
Last Updated: 19.11.2024
1. General Provisions
1.1 Scope
These Terms of Service ("Terms") govern the use of social media management and content creation services provided by Moritz Heschl, operating as Mediarise Agency ("we," "us," or "our"), located at Gartnestraße 6, 4910 Ried im Innkreis, Austria, to our clients ("you" or "client").
1.2 Validity
By engaging our services, you acknowledge and agree to these Terms. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
1.3 Age and Identity Verification
You confirm that:
You are at least 18 years old
You possess valid identification documents
You have the legal right to operate your accounts
You comply with all platform-specific verification requirements
2. Services
2.1 Service Description
We provide social media management and content strategy services across various platforms, including:
Content strategy development
Account growth strategies
Engagement optimization
Analytics and performance tracking
Content scheduling and posting
Community management
Cross-platform promotion strategies
Consultation on platform-specific best practices
Marketing and promotional campaigns
2.2 Service Delivery
Services are provided according to platform-specific guidelines
Content calendars and posting schedules are developed with client input
Regular performance reports and analytics
Ongoing strategy adjustments based on performance data
3. Client Obligations
3.1 Platform Compliance
You must:
Maintain compliance with all platform terms of service
Keep required documentation current and valid
Maintain accurate age verification records where required
Follow platform-specific content guidelines
Maintain required licenses and permits
3.2 Content Requirements
You are responsible for:
Ensuring all content meets platform guidelines
Maintaining proper content categorization
Obtaining necessary rights and releases
Proper age verification systems
Content moderation compliance
3.3 Cooperation
You agree to:
Provide timely access to accounts when necessary
Review and approve content within agreed timeframes
Maintain active communication
Inform us of any account status changes
Provide accurate business information
4. Pricing and Payment
4.1 Fees
Service fees are specified in individual agreements
All prices are in EUR and exclude VAT
Platform fees are separate from our service fees
Additional services charged separately
4.2 Payment Terms
Monthly retainer fees billed at month start
Invoices due within 14 days
We reserve the right to suspend services for late payment
Platform fees are your direct responsibility
Monthly retainer fees billed at month start
5. Content Rights and Privacy
5.1 Content Ownership
You retain ownership of all your content
We maintain portfolio rights for marketing materials
Content created becomes your property upon payment
5.2 Privacy and Data Protection
We commit to:
Maintaining strict confidentiality
Secure handling of sensitive information
Compliance with GDPR and privacy laws
Protection of client and audience data
6. Account Security
6.1 Security Measures
Two-factor authentication required where available
Secure password management
Regular security audits
Limited access protocols
6.2 Account Access
Controlled access to management tools
Documented access procedures
Regular access review and updates
7. Limitation of Liability
7.1 Scope
We are not liable for:
Platform policy changes or account actions
Changes in platform algorithms or features
Content removal by platforms
Account restrictions or suspensions
Third-party actions
Platform technical issues
7.2 Performance
No guarantee of specific performance metrics
Results depend on multiple external factors
Platform changes may affect performance
8. Term and Termination
8.1 Duration
Initial term: 1 months
Month-to-month thereafter
Written notice required for changes
8.2 Termination
30 days written notice required
Immediate termination for policy violations
Final month payment required
All materials returned upon termination
9. Compliance and Reporting
9.1 Platform Compliance
We assist in:
Following platform guidelines
Content moderation standards
Required documentation
Performance tracking
Regular compliance reviews
10. Governing Law
10.1 Applicable Law
These Terms are governed by Austrian law.
10.2 Jurisdiction
Courts of Ried im Innkreis, Austria have jurisdiction.
11. Contact Information
Moritz Heschl
Gartnestraße 6
4910 Ried im Innkreis, Austria
Email: contact@mediarise-agency.com
